Terms and Conditions

1. Making your booking
2. Payment
3. Your contract
4. The cost of your stay
5. Changes by you
6. Cancellation by you
7. Safety
8. Insurance
9. Changes and cancellation by us
10. Force Majeure
11. Our Liability to you
12. Complaints and problems
13. Behavior
14. Special requests and medical problems
15. Passports, visas and health requirements
16. Prices and Website Accuracy
17. Responsibilities and the role of Dubai Vacations Homes
18. Complaints procedure

Please read them carefully as they set out our respective rights and obligations

In this document, "you", "your(s)", "Customer(s)" mean all persons named on the booking (including anyone who is added
or substituted at a later date). "We", "us", "ours", "Owner(s)" refers to "Booking Agent(s)" means Arabian Vacation
Homes Consultancy FZE "Booking Conditions", "Terms and Conditions", "Rental Agreement", "Agreement" refers to this
document All bookings are made subject to these booking conditions.

1. Making your booking
Bookings can be made by completing the online booking form at Edwards and Towers rentals dubai website(s) and following the
on-screen instructions or by contacting Booking Agents direct by telephone, or other means.

Once our Booking Agents have received your booking form and booking deposit, they will, subject to availability, confirm
your stay by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice
carefully as soon as you receive it. Contact the Booking Agents or us immediately if any information which appears on the
confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes
later. We regret we cannot accept any liability if we or our Booking Agents are not notified of any inaccuracies in any
document within 5 working days of our sending it out.

Number of persons
Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and
children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the
rental period is forbidden unless previously agreed.

Arrival & Departure
On arrival you must be prepared to present your confirmation details as well as your passport or identity card to us or to
our representatives. Unless otherwise stated lettings commence at 3pm and end at 10 am. Details of reception arrangements on arrival vary by Property and will be included with the Booking confirmation, but please ensure that you have all your documentation available on arrival.

In the case of early departure no refund can be given.

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2. Payment
In order to confirm your stay, a booking deposit of 30% of the full payment (or full payment if booking is made within 30 days of departure) must be paid at the time of booking. Payments by Credit cards are subject to a card handling fee of 3.75% for VISA/ MasterCard, and payment by AMEX 4.15% fee. Deposit payment should be received within 2 Days from Booking Date.

Unless otherwise advised, we shall charge the balance payment from your credit card, 30 days prior to arrival date.


This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. The balance of
the cost of your stay must be received by us not less than 30 days prior to departure (or at the time of booking if this
date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve
the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be
payable.

2a Damage Deposit
You must pay a (refundable) damage deposit of AED 2500 (5000AED for monthly rentals and if without authorized credit
card) at the time of booking and supported by an authorised credit card. The cost of any damages to the property or to
any items in and/or at the property caused or any service charges incurred by you or any member of your party (for
example telephone calls) deductions are required your damage deposit will be refunded in full to you within 28 days after your departure from the property. If the damage deposit is not sufficient to cover any damages caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately from your credit card or on request from us.

Tenants shall not be entitled to any refund for inoperative appliances.

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3. Your contract
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel
after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are
governed by UAE law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by
the Courts of UAE.

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4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be
confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both
advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and
errors occasionally occur. You must check the price of your stay at the time of booking.

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5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst
we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an
amendment fee may be payable together with any costs incurred by ourselves.

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6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must
immediately advise our Booking Agents either by advising them in writing (including by email). Your notice of cancellation
will only be effective when it is received in writing by Edwards and Towers rentals dubai. As we incur costs from the time your
booking is confirmed and may be unable to re-sell your period of stay, the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking
excluding amendment charges. Amendment charges are not refundable in the event of cancellation. Period before start
of stay within which written/email notification of cancellation is received by us Cancellation charge

Period before start of stay Cancellation Charge
within which written/ email notification
of cancellation is received by us

More than 30 days Booking deposit only
Less than 30 days 100% of balance

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable
excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company
concerned.

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7. Safety
Clients are entirely responsible for their own safety at all times, and are expected to take out adequate Travel insurance
to cover personal injury, loss of life, accidents or medical emergencies, expenses, delays, cancellation etc. as
appropriate, and the Clients hereby indemnify the Owners and Agents against any and all consequences arising from
inadequate insurance cover.

Operating instructions may be included for certain appliances or equipment, but in case of any doubt, or where there is
any other concern regarding the safety of the Property or any of the facilities, Clients should seek immediate assistance
from the Owner or his representative.

Where facilities or amenities are offered including swimming pools, garden equipment, boats etc. then use is entirely at
the users risk and neither the Owners, or Agents accept any responsibility for any loss, damage or personal injury
including loss of life.

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8. Insurance
It is part of this contract that you take out adequate travel insurance. Please read your policy details carefully. It is your
responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

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9. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before
and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes
and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavor
to offer you an alternative should a significant change or cancellation occur.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation Very
rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your stay after departure but before
the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be
unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

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10. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our
contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force
majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in
question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil
strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.

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11. Our Liability to you
The Agents accept no liability for any act, neglect or default on the part of the Owner of any Property nor for any
accident, damage, loss, injury, expense, cost or inconvenience which a Client or any other person may suffer or incur
arising out of or in connection with any Contract or resulting from any other cause including engaging in any activities as
may be mentioned.

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12. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you
must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we
know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all
complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail
to notify the complaint or claim entirely in accordance with this clause.

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13. Behavior
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such
damage or loss must be paid direct to us at the time, any damage or loss replacement costs may or will be debit directly
from your credit card. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering
full payment from you

Clients Obligations

The Client specifically agrees and accepts that:

a) Only members of their Group as specified on the Booking form will have access to the Property whether for the
purposes of sleeping or to utilise any other facilities available.

b) They will occupy the Property solely for the purposes of short term holiday accommodation and that the hiring is
intended solely for holiday purposes and that no legal right to security of tenure as tenants or otherwise is conferred or
intended regardless of any provisions of local law.

c) They will be responsible for and pay the Owner prior to departure for all additional costs not included in the price, for
example gas, electricity, fuel, telephone, linen and cleaning etc as specified.

d) They will be responsible for and pay the owner for any damage or loss to the Property its fittings and fixtures and
furnishings (reasonable wear and tear excepted) except to the extent that any damage or loss can be reclaimed by the
Owners from an insurance policy.

e) To maintain and leave the Property in a clean and tidy condition commensurate with the standard of Housekeeping on
arrival.

f) To act at all times in a manner so as not to cause annoyance or nuisance to local inhabitants or visitors or the occupiers
of any nearby properties.

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14. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information
section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot
guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We
regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of
a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special
requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before
you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must
give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular
needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at
the time of booking, cancel when we become aware of these details.

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15. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including
Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such
documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check
passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending
to travel.

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16. Prices and Website Accuracy

Descriptions
The Agents and Owners try to ensure that descriptions of individual properties are accurate and up to date and do not
include intentionally misleading information, but reserve the right to amend any details or descriptions in the light changes
to facilities, errors, omissions, new information or changes to local facilities, and neither the Agents or Owners can accept
any liability for any loss or damage of any kind arising from information given or statements made. In particular no
Warranty regarding the the state or condition of any Property is given or implied and neither the Owners or Agents
accept any liability for non conformity with safety standards that might apply in another country.

Properties are built, maintained and furnished to local standards, which may differ from those of a Clients home country.
Therefore, whilst additional information such as indications of standard may be provided to help Clients select a Property
to match their requirements, these are of necessity subjective and may vary depending on the standards of particular
destinations, which could also be different to those prevailing in the Country of departure, so should be treated
accordingly. Where details of amenities, attractions or activities is included in a Property Description these are usually
operated by third parties and availability is outside of the Agents or Owners control and cannot be guaranteed. Please
note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst
every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably
errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your
booking acceptance.

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17. Responsibilities and the role of Edwards and Towers rentals dubai.
Edwards and Towers rentals dubai is not the principal of this contract. Edwards and Towers rentals dubai may not have visited and checked
this property. The description appearing on the website has been provided by us, the accommodation Owners and has
been prepared in good faith. Edwards and Towers rentals dubai, therefore, declines all responsibility for any inaccuracy as it is
beyond its control. Edwards and Towers rentals dubai provides and is responsible for the booking and payment and payment
facilities, and holds all payments in a UK Bank Account until your stay at the accommodation is completed.

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18. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise
the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone on
the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us
the time necessary to resolve the problem.

Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and
without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this
contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no
refunds will be given.

Should a complaint be upheld and a refund forthcoming but the amount of refund cannot be agreed between the parties
Edwards and Towers rentals dubai. will act as an independent arbitrator and decide on the amount of refund if any that is due.

Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling.
Being such, there is no standard or categories that are internationally recognized; indeed it reflects the architecture and
furnishings, the local traditions and the personal taste of the Owner. This is precisely the kind of holiday that we offer:
the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant
would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences -
due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.

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